Privacy Policy / Terms & Conditions

Effective Date: 1/20/2025

Hearth Fireplace & Fireplace Creations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website (www.hearthfireplacecreations.com) (the “Site”). By using the Site, you agree to the terms of this Privacy Policy. Hearth & Fireplace Creations will be collecting opt-in verbally from our customers. Customers are able to opt in to receive messages either in person, at our physical location, or over a phone call. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties. Terms.

1. Information We Collect

We collect the following types of information:
• Personal Information: Name, email address, phone number, mailing address, and other details you provide when contacting us or making inquiries.
• Usage Data: Information about how you use our Site, such as IP address, browser type, pages visited, and time spent on the Site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site traffic.

2. How We Use Your Information

We use your information for the following purposes:
• To provide and improve our services.
• To respond to inquiries and customer service requests.
• To send promotional emails, newsletters, or marketing communications (if you opt in).
• To comply with legal obligations.

3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
• Service Providers: Third-party vendors who assist with website hosting, analytics, and marketing.
• Legal Compliance: If required by law, to comply with legal processes, or to protect our rights.
• Business Transfers: In the event of a merger, sale, or acquisition of our business.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings. Disabling cookies may affect your browsing experience.

5. SMS Communications

By utilizing our online contact form or submitting your personal contact information to us, and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Hearth & Fireplace Creations at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws, including:
• The right to access, correct, or delete your personal information.
• The right to opt out of marketing communications.
• The right to restrict processing of your data.

To exercise these rights, please contact us at sales@hearth-fire.com.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.

10. Contact Us

By submitting the website contact form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Hearth & Fireplace Creations at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent.

Terms and Conditions

By submitting the contact-us form and signing up for texts, you consent to receive text messages from Hearth & Fireplace Creations at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

If you have any questions about this Privacy Policy, please contact us at:
Hearth Fireplace Creations
441 Valparaiso Pkwy Valparaiso, FL 32580
Email: sales@hearth-fire.com
Phone: 850-729-1234